Our refund policy is designed to ensure your satisfaction with your purchase.

Refund Eligibility:

You are eligible for a refund within 30 days of the purchase date under the following conditions:

Cancellation of Services: If you decide to cancel a service within 30 days of subscription activation.

Unsatisfactory Service: If you are dissatisfied with our service for any reason.

Refund Process:

Notification: To initiate the refund process, please contact our customer support team at kai@scaleclients.io or call us at +61 431 982 804 within 30 days of the purchase date.

Provide Information: Please provide your order number and a detailed explanation of why you are seeking a refund. For defective products or services, include relevant details.

Approval: Our customer support team will review your request. If your request meets the eligibility criteria, we will approve the refund.

Return of Physical Products: For physical products, you may be required to return the defective item(s) to us. We will provide return instructions upon approval.

Refund Issued: Once your request is approved, we will process the refund to the original payment method. Refunds may take 10 business days to reflect in your account.

Exceptions:

Services Beyond 30 Days: Refunds for services canceled after the initial 30-day period will not be granted.

Contact Information:

If you have any questions or concerns about our refund policy, please contact us at kai@scaleclients.io or call us at +61 431 982 804.

Note: This refund policy is subject to change, and any updates will be posted on our website.

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